oonyasa

oonyasa sells finished wool shawls and stoles that were made for an earlier season and never sold. Every piece is new and unworn.

Because the pieces have been in storage, some may show fold lines or small marks. Anything visible is shown in the photos or told to you on WhatsApp before you pay.

Each listing is a single piece. Once it is sold, it is not restocked.

An order is confirmed only when we have replied on WhatsApp that the piece is available and you have paid in full. Until then, the piece may be sold to someone else.

We may decline an order, for example if a piece is found damaged when we check it. If that happens after you have paid, you are refunded in full.

All prices are in Indian rupees. Shipping is quoted on WhatsApp before you pay and added to the final amount.

We accept payment by UPI to the ID shown on this site only. We will never ask you to pay a different UPI ID, or to share an OTP, PIN or card details.

Every payment is checked in our account before dispatch. A screenshot helps us match your payment, but does not on its own confirm it.

We ship within India. Orders are dispatched by courier within 2–3 working days of confirmed payment, and tracking is shared on WhatsApp.

Delivery times are the courier's estimates. We aren't responsible for delays outside our control, but we will follow up with the courier for you.

Please check your address and phone number before paying. If a parcel is returned because of an incorrect address, re-shipping is charged at cost.

If your piece arrives damaged, or it isn't the piece you ordered, message us on WhatsApp within 48 hours of delivery with a continuous unboxing video that starts from the sealed bag.

Once verified, we'll offer a similar piece if one is available, or a full refund including shipping.

Claims made after 48 hours, or without an unboxing video, can't be accepted.

Each piece is one of one and priced as clearance stock, so we don't accept returns or exchanges for change of mind, colour preference or size.

Pieces that have been worn, washed, altered or damaged after delivery can't be returned under any clause.

You can cancel an order at any time before dispatch for a full refund. Once a parcel has been dispatched, the order can't be cancelled.

Refunds are made to the UPI account you paid from, within 5–7 working days of approval.

Pieces are photographed on a phone in natural light. Colours may look slightly different in person because of lighting and screen settings.

Small variations in weave, dye or embroidery are part of the fabric and are not considered defects.

Wool should be dry cleaned only. Care guidance is given in the About the wool section above and on the card in your parcel.

Damage caused by machine washing, bleaching, direct ironing, or by moths or damp after delivery isn't covered.

We use your name, phone number and address only to process and deliver your order. We share them only with the courier delivering your parcel.

We don't sell your details, and we won't send you promotional messages unless you ask to hear about new pieces.

Our total liability for any order is limited to the amount you paid for that order.

These terms are governed by the laws of India. Any dispute is subject to the jurisdiction of the courts at Jaipur, Rajasthan.

We may update these terms from time to time. The version shown on this site when you place your order applies to that order.

For anything about an order, message us on WhatsApp or Instagram. We reply within one working day.